Refund policy

Our return policy allows you to request a return within 30 days after receiving an item.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rolando1987@hotmail.it. Returns must be sent to the following address:
Azienda Agricola Del Fabbro Rolando, Via Sant’Anna 19/A, 38062 Arco TN, Italy.

If your return is accepted we will send you a return shipping label and instructions on how and where to send the parcel. Items sent back without first requesting a return will not be accepted.

For any questions about returns you can contact us at any time at rolando1987@hotmail.it.

 

Damage and issues
Please inspect your order when you receive it and contact us immediately if it is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care products (for example beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or doubts about a specific item, please contact us.

Unfortunately we cannot accept returns of sale items or gift cards.

 

Exchanges
The fastest way to make sure you get what you want is to return the item you have and once the return has been accepted purchase the new item separately.

 

14 day cooling off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
Once we have received and inspected your return we will let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. It may take some time before your bank or credit card company processes and posts the refund.

If more than 15 business days have passed since the approval of your return, please contact us at rolando1987@hotmail.it.